Gambling Helplines
GB 0808 8020 133
IRL 1800 936 725
NI 08000 886 725

The licensed gambling industry is committed to safer gambling. A list of resources follows for those working across the gambling industry.

Support Safer Gambling Week

Please show your support for this industry-wide initiative by:

  • Sharing our social media posts
  • Linking to us via your website
  • Displaying our digital materials
  • Printing and circulating our campaign artwork

You can request campaign assets using our asset request form.

Request campaign assets.

Safer Gambling Training for the Gambling Industry

Training from YGAM and Betknowmore UK

In 2020, leading charities the Young Gamers & Gamblers Education Trust (YGAM) and Betknowmore UK joined forces to launch Safer Gambling Training.

This programme provides gambling industry employees with specialist training to strengthen player protection standards and safeguard consumers from harm. This world-class training programme combines specialist knowledge, lived experience insight and research.

It is relevant to the requirements of the latest Gambling Commission Licence Conditions and Codes of Practice (LCCP). The training has been awarded the prestigious City and Guilds Assured status.

There are six online training programmes:

  • Understanding customer vulnerability in a gambling environment
  • Understanding gambling-related harms
  • Understanding safeguarding and managing welfare
  • Enhanced skills for customer interaction
  • Awareness of gambling support services
  • Health and well being

These programmes are available as a suite, bespoke bundles or individual workshops, offering complete flexibility to align the training with the business requirements. All training can be completed online, with each module taking around 60 minutes to complete. The training can be easily accessed on PC, laptop or tablet at a time that suits the learner.

Find out more about Safer Gambling Training

GamCare Gambling Industry Training Services

GamCare offers training and accreditation for the gambling industry. Their e-learning draws on GamCare’s clinical expertise and is designed with lived experience and industry input. The training is interactive to create an immersive experience for the learner and a certificate is issued on completion.

Some courses are online and others can be delivered in house.

Courses include:

Other Safer Gambling Resources for Industry

GamCare National Gambling Helpline Transfers

Transfer customers wishing to receive specialist support for a gambling problem directly into the National Gambling Helpline via a dedicated line.

This ensures seamless support for vulnerable customers and anonymous reporting so that businesses can understand the impact of their interventions.

Find out more about National Gambling Helpline Transfers

GamCare Safer Gambling Labs

Safer Gambling Labs bring together the expertise of the GamCare team, the lived experience of those who have recovered from gambling harm, and businesses wishing to innovate in the field of safer gambling.

Find out more about Safer Gambling Labs

Gambling Industry Codes of Conduct

Each sector of the licensed gambling industry has a code of conduct relating to safer gambling.

For information, please refer to the industry bodies below:

Betting and Gaming Council
Bingo Association

Gambling Helplines
GB 0808 8020 133
IRL 1800 936 725
NI 08000 886 725