The licensed gambling industry is committed to safer gambling. A list of resources follows for those working across the gambling industry.
Please show your support for this industry-wide initiative by:
- Sharing our social media posts
- Linking to us via your website
- Displaying our digital materials
- Printing and circulating our campaign artwork
You can request campaign assets using our asset request form.
Safer Gambling Training for the Gambling Industry
e-learning created by Better Change
Better Change have teamed up with US training provider RG24seven to produce a free safer gambling online course for UK gambling operators.
This training is created by the industry for the industry and brings together leading industry experts including operators, regulators, researchers, treatment specialists, and individuals with lived experience to create a Safer Gambling course covering key topics such as:
- Signs of harm
- Interactions
- Protecting the young and vulnerable
- Safer Gambling tools
- Crisis interactions
This free offer also includes a compliance grade learning platform to help you track, measure and monitor the progress of your teams in real time.
Other training from Better Change
- Positive Play® workshops
- SGI – SG interactions, better practices and conversations
- SGII – Crisis Interactions
- Handling Complaints and Disputes
- Gambling Literacy 101
- Game On – An introduction to working in gambling
- Regulatory Compliance Officer (level 4) Apprenticeship
- Premium e-learning
Our training and education offer is designed to empower your business and your colleagues from new starters to seasoned professionals.
We put your needs first and focus on pro-active solutions to support you in achieving the highest standards of compliance and safer gambling through Positive Play®.
Ready to take your team to the next level?
Training from YGAM and Betknowmore UK
In 2020, leading charities the Young Gamers & Gamblers Education Trust (YGAM) and Betknowmore UK joined forces to launch Safer Gambling Training.
This programme provides gambling industry employees with specialist training to strengthen player protection standards and safeguard consumers from harm. This world-class training programme combines specialist knowledge, lived experience insight and research.
It is relevant to the requirements of the latest Gambling Commission Licence Conditions and Codes of Practice (LCCP). The training has been awarded the prestigious City and Guilds Assured status.
There are six online training programmes:
- Understanding customer vulnerability in a gambling environment
- Understanding gambling-related harms
- Understanding safeguarding and managing welfare
- Enhanced skills for customer interaction
- Awareness of gambling support services
- Health and well being
These programmes are available as a suite, bespoke bundles or individual workshops, offering complete flexibility to align the training with the business requirements. All training can be completed online, with each module taking around 60 minutes to complete. The training can be easily accessed on PC, laptop or tablet at a time that suits the learner.
GamCare Gambling Industry Training Services
GamCare offers training and accreditation for the gambling industry. Their e-learning draws on GamCare’s clinical expertise and is designed with lived experience and industry input. The training is interactive to create an immersive experience for the learner and a certificate is issued on completion.
Some courses are online and others can be delivered in house.
Courses include:
Other Safer Gambling Resources for Industry
GamCare National Gambling Helpline Transfers
Transfer customers wishing to receive specialist support for a gambling problem directly into the National Gambling Helpline via a dedicated line.
This ensures seamless support for vulnerable customers and anonymous
reporting so that businesses can understand the impact of their
interventions.
Find out more about National Gambling Helpline Transfers
GamCare Safer Gambling Labs
Safer Gambling Labs bring together the expertise of the GamCare team, the lived experience of those who have recovered from gambling harm, and businesses wishing to innovate in the field of safer gambling.
Find out more about Safer Gambling Labs
Gambling Industry Codes of Conduct
Each sector of the licensed gambling industry has a code of conduct relating to safer gambling.
For information, please refer to the industry bodies below: