The Bingo Association, which represents 98% of all licensed retail bingo premises in Great Britain, launched an industry-wide Code of Conduct for Social Responsibility in 2015.

The Code of Conduct, entitled Getting It Right, is a condition of membership and operators share best practice in all aspects of social responsibility.

The Bingo Association launched the licensed bingo sector's first ever, industry-wide, customer self-exclusion scheme in 2016.

The web-based system manages the records of players who have voluntarily requested to be excluded from licensed bingo premises across Great Britain.

To self-exclude from bingo venues, following an interview by a trained member of staff to ensure that the customer understands the benefits of self-exclusion, the customer is required to complete an online self-exclusion form, and a digital image of the customer will be taken, using the bingo operator’s SmartEXCLUSION tablet.

The SmartEXCLUSION tablet captures all of the necessary information required for a valid self-exclusion: - the information on the digital form, the customer’s digital photograph, the terms and conditions, and the customer’s digital acceptance, all of which form a comprehensive agreement for self-exclusion between the customer and the operator.

A copy of the completed self-exclusion form, along with the terms and conditions are shared with the customer as a record of their self-exclusion agreement.

Self-exclusion process can be undertaken in person, or customers may choose to request self-exclusion without visiting a licensed bingo premises. Once the registration process is complete, the customer's details are added to a secure national database. The bingo industry worked with leading industry membership software developers to develop a system that could be easily accessed by operators.

All licensed bingo operators participate in the Bingo industry self-exclusion scheme as part of the ten-point Bingo Association Code of Conduct.

Other commitments in the Code of Conduct include:

  • To participate in The Bingo Association’s annual licensed premises Age Verification scheme or other recognised scheme.
  • To ensure employees understand and are aware of Social Responsibility commitments to customers through training and intervention programmes.
  • To support a responsible marketing strategy that gives clear information to
    assist customers in making informed choices.
  • To adopt The Bingo Association’s socially responsible messaging on gaming machines.

The effectiveness of the Code of Conduct is monitored and reviewed through the Standing Compliance Committee of The Bingo Association.

Visit The Bingo Association website